Shipping Policy

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General

Orders on the Levolle Jewelry website are shipped after payment is received and the order is confirmed.
This policy is designed to ensure full transparency and manage customer expectations.

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Order Processing Time

• Standard order processing and preparation: 1–5 business days

• Custom / handcrafted jewelry: up to 7 business days

• Business days: Sunday–Thursday, excluding holidays and holiday eves
   

Shipping Methods and Estimated Delivery Times

Domestic Shipping (Israel):

• Israel Post / courier to a pick-up point / home delivery (as selected at checkout)

• Estimated delivery: 3–10 business days

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International Shipping

Currently, shipping is available only within Israel. We are working on expanding international shipping in the future.

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Shipping Costs

Shipping costs are displayed on the checkout page before completing the order.

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Shipping Options

• Home Delivery – The package will be delivered to the address provided by the customer during checkout.

• Pick-up Point / UPS Access Point – Customers can choose a pick-up point close to their location.

  • The package will be sent to the selected point, either chosen by the customer or assigned by the seller.

  • The customer will receive a notification with the pick-up point details and opening hours.

  • The option to select a pick-up point must be presented to the customer on the website or during the checkout process.
     

Tracking and Responsibility

• For shipments with a tracking number, it will be sent to the customer via email

• Responsibility for the shipment applies until the package is handed over to the shipping provider

• For shipments without tracking, responsibility is limited and does not include compensation for loss
   

Delays, Damage, or Loss

In case of significant delays, damage, or loss:

• Contact us as soon as possible at info@levollejewelry.com

• Each case will be evaluated individually, and we will make every effort to assist with the shipping company
   

Shipping Address

• Customers are responsible for providing a correct and complete shipping address

• Orders sent to an incorrect address provided by the customer are not eligible for reimbursement of return shipping costs
   

Contact

For shipping-related questions, please contact: info@levollejewelry.com